Terms and Conditions

Cancellation Policy

We require 24 hours’ notice for all cancelled appointments. Failure to cancel your appointment in that time frame results in a $25 Late Cancellation Fee that is applied to your account. This fee offsets the unrecoverable time revenues lost associated with your appointment. Going forward, if you would like to make another appointment after the first no show, we require payment of the late cancellation fee prior to your next appointment.

Late Arrival Policy

Please arrive on time to your scheduled appointment.  Late arrivals cause schedule delays for those clients who arrive promptly at their appointment time. Late arrivals will be worked into the schedule if time allows, service will be cut short or re-booked to another day. If late arrivals need to reschedule to another day, they will be charged 25% of the service fee(s).

Refund Policy

If you are not satisfied with a product you have received in your order, please follow the steps below.

  • We accept returns for product(s) purchased inside Invigorate Spa and on store.invigoratespa.com and issue refunds within 30
    days of receiving your returned product.
  • The refund will be issued to the card that was used to purchase the product(s).
  • Return requests must be submitted within 30 days of the order shipping date to be eligible for a refund.
    To request a return:
  • Email sales@invigoratespa.com and include your Order Number with the name of the product(s) you
    wish to return

Invigorate Spa reserves the right to request the reasonable opportunity to inspect the product(s) in question once returned. Invigorate Spa reserves the right to refuse or deny a return request or refund at any time, at our discretion.